SHIPPING POLICY

PLEASE NOTE:

This policy set out rules and details pertaining to excellentliving.net  product shipping and delivery. Read this policy before placing any orders.By placing any orders you are hereby agreed to be governed by these shipping terms and conditions. This policy applies to both international and local shipments.

SHIPPING TERMS AND CONDITIONS

We ship products to local destinations as well as international destinations.

  1. CANCELLATION
  • Once you placed an order we do everything to ship products as soon as possible. Nonetheless, depending on the availability of stocks, it will take 1 -2 hours processing period prior to shipment. Therefore, an order can only be cancelled within 24 hours from the hour on which order is placed.
  • We take no responsibility whatsoever caused due to your negligence when furnishing us your details (e.g. Name, address, Country). Every shipment will be done as per the details you have furnished to us through the customer details form. Please fill the form and double check details, before placing an order.
  1. RETURN / REFUND 
  • Generally, the delivery will reach you within 7-15 days (including processing and transit time period). Nonetheless, number of days taken for delivery will depend on number of factors including but not limited to, delivery destination, weather condition, strikes, wars, international conflicts, natural or manmade disasters and other acts of god. As all these conditions are not within our control, we take no responsibility. Nonetheless, if the product was not delivered within a reasonable period please contact us at Excellentlife7@gmail.com.
  • We take responsibility for any damages taken place while processing and parcelling. If your product is damaged when it reaches you, please contact us. You may request a new product or refund from the same pair of sandals, provided that you are ready to return the product and bear return costs including shipping fees.
  • In case you want to return the product due to wrong size, comfortableness, dislike or any other reason, the customer shall bear the return costsof the product to us.
  • Every return or refund orders must be made within 5 days from the date on which product is delivered to you.
  • The returned products must be in the same quality as we deliver the product to you. We reserve the right to return or refund based on the quality of the product reaches us.
  • For more details regarding refund and returns, please read our return policy or contact us at Excellentlife7@gmail.com.
  1. PAYMENT DETAILS

We accept card and online money transfers. You may use online transfer services, including PayPal, Master cards,visa Cards to transfer money. Please note that there will be a processing or administrative fee charged by your online money transfer service provider. We are neither aware about the rates nor responsible for rates involving money transfers.  Please contact your bank or the money transfer service for details pertaining to their policies, terms and fees.

  1. IMPORT APPROVALS AND RELATED TARIFFS

We are not responsible for any import tariffs, VAT, duty charges, custom fee or any other clearance charges and permission required when importing products to your country. The buyer shall pay and take necessary approvals, if required. Please contact relevant authorities of your country for any further details regarding import permissions and tariffs. 

  1. OTHER DETAILS
  • We may notify you if there’s any change in this policy or on the occurrence of any incident that affects your order. Please read this page before placing the order. We may change the conditions and ordering a product amounts to acceptance of the changes.
  • Please note that other than this policy you will be subjected to the policies of our shipping service provider, and other laws and regulations implemented by the government when ordering products. This website or our products shall not be used for any other purpose other than the intended purpose.
  • Please read our Privacy Policy to know how we collect, control and process your personal information. 
  1. CONTACT US

For more details and/or clarifications contact us at Excellentlife7@gmail.com.